SUPPORT
Frequently asked questions
Find quick answers for the Tour Guide App.
Why do I get the message “We can’t find a guidebook to this data. Is your input correct?”
Why do I get the message “No internet connection. Please ensure a stable connection and try again.”
Why do I get the message “The download period for your travel documents has expired.”
Why do I get the message “The download period is in the future, please try again later.”
How can I make sure I have the most current app version on my Android device?
How can I make sure I have the most current app version on my iPhone?
The navigation or the display of my position is not working correctly.
How can I optimize battery consumption?